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 Document Archiving & Management
Electronic Document Archiving & Management
FDS/ITEC e-Document and e-Process implementations returned benefits on the
investments our customers made over the years. Our customers find in the wealth
of expertise we had accumulated through implementing our solutions into various
Governmental, Financial and Service organizations their ticket to project
success. We treat each new project large or small as a distinguished experience
and dedicate the time and effort to understand our customers' business, needs
and issues. Only through such sincere commitment will the customer share their
genuine business needs.
Requirements Study & Analysis
This is the starting point of all successful projects. Our over 15 years of
accumulated experience in the e-Document and e-Process fields is employed to
produce proven results for our clients. Our Interactive DISCOVER ANALYSE DESIGN
IMPROVE approach is based on sharing with our clients the findings of our study
and conducting joint workshops to analyze results and come up with a system
design most suited to our clients' needs and work environment.
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Our expertise covers areas of:
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Document Digitization of Backlog Archives
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Document Archiving and Records Management
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Document Management and Document Workflow
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Business Process Automation
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Document Composition for Customer Communications
Technical Support & Maintenance
Our technical support department performs to exceed our customers' expectations
in respect to the agreed Service Level Agreement (SLA). Our paramount priority
is to maintain a non-stop operation of the system. This level of service is
made possible through a dedicated Help Desk service and subsequent follow up
until the customer agrees to closure of the reported incident. We also believe
that empowering the technical staff of our customers is the best insurance
policy for proper system operation. Therefore, we take initiatives to maintain
our customers' system administrators adequately trained on every software and
hardware system component. Our technical support staff are regularly trained
and certified on the software and hardware products. For hardware items, we
conduct preventive maintenance visits and keep records of anticipated spare
parts requirements in accordance with manufacturers' recommendations. Our spare
parts supplies are ordered in accordance with such preventive maintenance
reports.
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