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 Organizational Performance
Organizational performance is the result of factors such as work processes,
team or group communication and interaction,corporate culture and image,
policies, leadership, the climate for innovation and creativity, and loyalty.
In addition, human performance factors can positively or negatively influence
organizational performance and vice-versa.
Any of the following approaches will improve organizational performance
depending on if it is implemented comprehensively and remains focused on
organizational strategic objectives.
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Balanced Scorecard: Focuses
on four indicators, including customer perspective, internal-business
processes, learning and growth and financials, to monitor progress toward
organization's strategic goals
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Benchmarking: Using
standard measurements in a service or industry for comparison to other
organizations in order to gain perspective on organizational performance. In
and of itself, this is not an overall comprehensive process assured to improve
performance, rather the results from benchmark comparisons can be used in more
overall processes. Benchmarking is often perceived as a quality initiative.
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Business Process
Reengineering: Aims to increase performance by radically
re-designing the organization's structures and processes, including by starting
over from the ground up.
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Knowledge Management: Focuses
on collection and management of critical knowledge in an organization to
increase its capacity for achieving results. Knowledge management often
includes extensive use of computer technology. Its effectiveness toward
reaching overall results for the organization depends on how well the enhanced,
critical knowledge is applied in the organization.
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Learning Organization:Focuses
on enhancing organizations systems (including people) to increase an
organization's capacity for performance. Includes extensive use of principles
of systems theory. Its effectiveness toward reaching overall results for the
organization depends on how well the enhanced ability to learn is applied in
the organization.
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Management by
Objectives (MBO): Aims to align goals and subordinate objectives
throughout the organization.Ideally, employees get strong input to identifying
their objectives, time lines for completion, etc. Includes ongoing tracking and
feedback in process to reach objectives. MBO's are often perceived as a form of
planning.
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Strategic
Planning:Organization-wide process to identify strategic direction,
including vision,mission, values and overall goals. Direction is pursued by
implementingassociated action plans, including multi-level goals, objectives,
time lines and responsibilities. Strategic planning is, of course, a form of
planning.
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Total Quality
Management (TQM): Set of management practices throughout the
organization to ensure the organization consistently meets or exceeds customer
requirements. Strong focus on process measurement and controls as means of
continuous improvement. TQM is a quality initiative.
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